Customer Orders

This setting allows you to define certain rules when placing customer orders both in the shopping cart and admin system.

  • Delivery cost - will be added to every order. If a company has a default delivery cost then it will override this setting.
  • Send emails by default - when you add an order through the admin system you can chose whether the send email button is selected or not by default.
  • Lock invoiced orders - you can turn this setting on to prevent changes being made to an invoice that has already gone out to the customer. You can create a credit if you need to refund any part of the order.
  • Prevent orders for previous months - you can turn this setting on to prevent changes being made to an order that falls in a previous month. You may have already sent your orders through to your accounting software and you don't want your orders falling out of sync. 
  • Default departure time - This will affect all orders and this time will appear on the production and delivery logs. You can override this through departures on the orders page.

Delivery Days

  • The following settings are in the 'Delivery Days' table which allows you to specify differing values for each day if you so wish. Note that these settings may be overridden by Site Settings
  • Delivery times - orders being placed through the shopping cart will be restricted to your delivery times for the specified day. Through the admin system you can place an order for any delivery time.
  • Minimum order amount - this will prevent orders being placed through the shopping cart unless they spend the minimum amount. Through the admin system you can place an order for any amount.
  • Delivery Surcharge - allows you to apply an extra delivery charge on specified days. This will not override a Company Delivery charge or a Customer Delivery charge, but will be a surcharge on Delivery Postcode charges or the default delivery charge

This setting is available on all plans and all editions. Not all of these settings will be available on Care.

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