If you have a customer or supplier that is not receiving an email sent from FoodStorm, you will typically receive a "bounce back" email message from FoodStorm notifying you of the problem. Depending on the problem, the bounce back message may take from a few minutes to a day to be sent to you.
You can also view the Email Log in FoodStorm to find any emails that have been bounced back with a problem.
There can be a number of causes of email problems, and often the bounce back message will display an error message describing the problem. Here are some common causes and solutions:
- The email address is typed incorrectly in FoodStorm. It's always worth double-checking this first before investigating other causes.
- The email recipient is having temporary problems with their email. If you have successfully sent emails to the recipient from FoodStorm in the past, then wait a few hours and try sending again.
- The email recipient has treated your message as spam/junk. To improve the success of emails not being treated as junk, see this article.
If you have tried all other methods of resolving the email problem, ask the email recipient to check their "junk mail" folder for the message.
If the message is not there, ask the recipient to add your email addresses to their "whitelist" or "not junk" list. This may involve the recipient contacting their IT department or email provider. Technical details about how FoodStorm sends emails is provided below, which may be of assistance.
FoodStorm Email Technical Details
- Email messages sent from FoodStorm have a From header of the user sending the email (e.g. email@example.com). This ensures that replies go back to the user.
- The Sender header of the email is firstname.lastname@example.org. This identifies the sender as FoodStorm.
- The FoodStorm mail server has a dedicated address of o1.mail.foodstorm.com (or IP address of 220.127.116.11)
- Emails are also signed with a Domain Key & DKIM signature, with a signing domain of mail.foodstorm.com.